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نطاق هذه السياسة

This policy covers purchased AgentMagic credits and paid access supplied by AgentMagic. Promotional credits, free allowances and administrator grants have no cash refund value. Fees billed directly by a connected service or AI provider are governed by that provider’s policy.

Where your receipt identifies Paddle as the seller, Paddle is the merchant of record and handles payment and refunds. Its Buyer Terms و Refund Policy also apply. Our voluntary refund conditions below do not limit Paddle’s authority to refund a transaction or any mandatory consumer rights.

The version of this policy and the purchase terms shown when you paid apply to that purchase. Keep your receipt and a copy of those terms.

طلب استرداد المبلغ

البريد الإلكتروني support@agentmagic.app from your account email with your organisation name, receipt or transaction reference, purchase date and a brief reason for the request. Do not send payment-card numbers, passwords or API keys.

For a Paddle payment, you may also request a refund directly through Paddle buyer support or the support link in your receipt. You do not need AgentMagic’s permission to exercise a statutory right or contact Paddle.

We verify the purchase, settled credit usage and active connections, then confirm eligibility and the proposed refund amount. Approved Paddle refunds are issued by Paddle using the original payment method where possible. Processing and bank settlement times vary; Paddle’s applicable policy governs its processing period.

Credit refund eligibility

A voluntary refund is available only when zero credits from the relevant purchase have been consumed and your organisation has no active third-party connections. Logging in or browsing the interface alone does not consume credits.

If any credits from the purchase have been consumed, the entire purchase is ineligible for a voluntary refund, including its remaining unused balance. This applies even to usage of 1% or less; there is no small-usage allowance or partial voluntary refund of used credit packs.

An active third-party connection makes the purchase ineligible for a voluntary refund, even with zero credit usage. This includes social-media accounts and other connected email, CRM or work-tool accounts in the purchasing organisation. An active connection is an authorised account that remains enabled, whether or not you have run a task through it. Disconnecting it does not reverse settled usage or completed charges.

We measure usage against the credits supplied with the purchase being refunded, rather than all credits ever held in your account. Consumed credits are settled debits attributable to that purchase, including managed AI usage and chargeable connector operations. Released reservations and corrected erroneous debits do not count as consumption. Unresolved operations must be reconciled before we confirm eligibility.

For an eligible purchase, the voluntary refund covers the amount actually paid for its unused purchased credits, reflecting any discount. Promotional or granted credits have no cash refund value. Correctly incurred activation or provider charges are excluded, subject to mandatory rights. Where credits form part of a bundled subscription, the purchase terms must identify the credit value; this policy does not promise a refund of separately delivered subscription features.

These conditions concern voluntary refunds only. They do not prevent refunds for a faulty, misdescribed or undelivered service, applicable withdrawal rights, or a refund granted by Paddle under its own terms.

Taxes and fees

Paddle fees are payment-processing or merchant-of-record fees, not a separate “Paddle tax.” VAT, GST, sales tax and other applicable taxes are handled according to the transaction, applicable law and Paddle’s tax adjustments.

For a voluntary refund, a fee or tax may be excluded only to the extent it is genuinely non-refundable, was disclosed before purchase, and the deduction is permitted by law and the payment provider’s terms. We confirm any permitted deduction and the final amount before processing. We do not automatically deduct all taxes or impose an undisclosed refund fee. Mandatory full-refund rights take precedence.

Reservations and billing errors

A pending credit reservation is a temporary hold, not settled usage. Failed or cancelled work may release its hold; an uncertain external outcome can remain reserved until reconciled because the external action may already have happened.

Report a duplicate charge, incorrect debit or unexpected hold to support with its activity reference. We investigate the ledger and provider outcome and correct verified errors by restoring credits or arranging the appropriate refund. The voluntary credit-usage and active-connection exclusions do not prevent correction of verified billing errors.

Cancelling a subscription

Starter ($20), Growth ($100) and Scale ($200) renew monthly through Paddle. You can also use Manage subscription in AgentMagic Settings. Cancellation does not delete saved business memory. Branding removal is available only while a paid Scale subscription is active.

You may cancel a subscription to prevent future renewals even if you are not eligible for a refund. For Paddle subscriptions, use the “Manage subscription” link in your receipt or Paddle buyer support. If you need help, email support@agentmagic.app.

Cancellation normally takes effect at the end of the paid billing period; access continues until then unless the transaction is refunded or another lawful reason requires access to end. Cancellation alone does not refund previous charges. A refund removes the refunded credits and any access associated with the refunded purchase.

Stopping tasks, revoking connections, uninstalling the app or deleting an account does not by itself cancel recurring billing. Cancel the subscription separately. Account closure and data deletion are separate requests under our سياسة الخصوصية.

التسليم الرقمي والإرجاع

AgentMagic برنامج يُقدّم عبر الإنترنت. يتاح الوصول عبر الويب بعد إنشاء الحساب أو استكمال دعوة معتمدة، وفق قواعد الوصول الحالية. يُقدّم تطبيق Mac كتنزيل رقمي، ولا توجد رسوم شحن مادي أو شحنة لإرجاعها.

لا يضمن تنزيل التطبيق قبول الدعوة أو استحقاق خدمة مدفوعة. راجع صفحة التنزيل لمعرفة إصدار Mac والمعالج المدعومين. إصدار Windows غير متاح حاليًا. إذا تعذّر التنزيل أو التثبيت، تواصل مع الدعم واذكر نظام التشغيل وإصدار التطبيق.

يمكنك إزالة تطبيق سطح المكتب. إزالة التطبيق وحدها لا تلغي اتفاقًا مدفوعًا ولا تغلق حسابًا سحابيًا ولا تحذف البيانات في الخدمات المتصلة.

Your consumer rights and Paddle refunds

Nothing in this policy restricts non-waivable consumer rights, remedies for faulty or misdescribed services, or lawful payment disputes. Where a statutory withdrawal right applies, the applicable law and Paddle’s terms govern its period and any valid express consent concerning immediate digital delivery. Website use, credit consumption or an active connection alone does not establish a valid waiver of that right.

Paddle may consider discretionary refund requests within 14 days of a transaction under its Refund Policy. It may approve a full or partial refund even where our voluntary conditions are not met. Our policy does not override that decision.

For persistent technical issues, contact AgentMagic support first so we can investigate. If unresolved, contact Paddle buyer support with your receipt and the correspondence. You retain your lawful right to dispute a payment.